Frequently Asked Questions
Everything you need to know about finding your perfect fit and shopping with LiviRae.
How do I know my correct bra size?
We recommend using our comprehensive online size guide or booking a virtual fitting session with one of our specialists. Since sizing can vary between brands, measuring yourself according to our specific instructions ensures the best possible fit.
What is your return and exchange policy?
We offer a 30-day return window for most items in their original, unworn condition with tags attached. For hygiene reasons, certain items like adhesive bras and individual panties are final sale unless there is a manufacturing defect.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your lingerie for a special occasion.
How should I care for my LiviRae lingerie?
To preserve the delicate lace and elastic fibers, we strongly recommend hand washing your items in cold water with a gentle lingerie wash. Always air dry your garments and avoid the dryer to prevent damage.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.